Frequently Asked Questions


CoinFlip is the leading Bitcoin ATM operator in the world with 24/7 customer support and the lowest fees guaranteed. CoinFlip also supports credit and debit card purchases online, as well as a bank transfer service, CoinFlip Preferred.
CoinFlip has been around since 2015 and processed over 750,000 transactions for over 100,000 loyal customers. We pride ourselves with our exceptional customer service that always picks up the phone.
We currently offer three different services: CoinFlip Bitcoin ATMs, buying cryptocurrency online through credit or debit cards, and our bank transfer service, CoinFlip Preferred.
CoinFlip can always be reached through our web form or by calling (773)-800-0106. Our general email address is

CoinFlip Bitcoin ATMs

CoinFlip Bitcoin ATMs are physical machines located in businesses that allow you to buy or sell bitcoin and other cryptocurrencies with cash.
It's actually quite simple.

To buy crypto, select the currency you'd like to purchase on the screen, and then press "BUY". The terminal will ask you the quantity of crypto (in USD) you'd like to purchase. From there, scan your wallet QR code (public key) using the ATM's scanner, and insert bills until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're all done! The transaction will immediately broadcast to its respective network and you'll see the crypto en route to your wallet.

To sell crypto, press the BTC or LTC button on the screen, and then press "SELL". The terminal will ask you how much cash you'd like to withdraw. From there, select how much cash you want using the $20 and $100 increment buttons ($50s may be available at select terminals). After that, the machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Once you broadcast the transaction, you'll need to wait for 1 network confirmation before you can actually withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, and scan your voucher. After a few seconds, your cash will be dispensed!
The rate for BTC at our ATMs is 6.99% above the Tradeblock XBX index spot price for buys, and 3.99% below for sells. In some locations, our fees may be even lower due to fewer operational expenses. Our standard flat fee to cover the mining cost is $0.99, but in times of high demand, we may raise this fee in order to ensure timely processing of your transaction. For all altcoins, the base price is calculated using CoinMarketCap. We offer the most competitive fees in the whole nation!

Update regarding Ethereum (ETH) on September 1st, 2020: Due to rising gas fees, the flat fee of $0.99 will be changed to $3.99 and the minimum transaction size will now be $20. This is only applicable for Ethereum transactions.
CoinFlip has a growing network of over 750 locations nationwide. You can use our locator to find your nearest bitcoin ATM and start buying bitcoin.

Find Your Nearest Bitcoin ATM
CoinFlip Bitcoin ATMs has the lowest fees. We charge 6.99% over the spot price, almost twice as low as the industry standard and offer a price-matching program to ensure that our fees stay the lowest.
We sell Litecoin (LTC), Ethereum (ETH), Tron (TRX), Dash (DASH), Binance Coin (BNB), Chainlink (LINK), Stellar (XLM), and USD Coin (USDC) at all ATMs, and also buy Litecoin (cash out) at our two-way ATMs. We can also trade all of these cryptocurrencies via wire transfer, and we offer even more crypto options via our debit/credit card option.
Our ATMs currently only accept cash. If you want to buy with a credit or debit card you can buy online on the link below. Buy Bitcoin with Credit or Debit Card
After pressing “buy now” at the ATM, transactions are sent within 3 minutes.

I have an address in text format on my phone. Can I enter it manually into your ATM? Our ATMs do not support manual entry of addresses. The easiest way around this is to visit your favorite block explorer, such as, and paste your address into it. The website will generate a QR code for your address that you can then scan at the ATM.
Registration is necessary depending on how much crypto you're looking to buy or sell. For amounts up to $900 USD, you'll have to input your cell phone number and first/last name. You will also need to type your first and last name on the ATM's screen. For amounts between $901 and $2995 USD, registration is required. The machine will ask you to put your state-issued ID up to the camera, and then to take a selfie in front of the camera. Once registered, you will not have to register again. CoinFlip also offers a $12,000 limit to customers who undergo the company's enhanced verification procedures. For more information, please call us at (773)-800-0106.
Limits reset at midnight at the ATM's local time.
CoinFlip is always looking to expand our network of ATMs. You can earn passive income and more foot traffic by hosting a CoinFlip ATM! See our hosting page here to learn more.

Host a CoinFlip ATM

Buying Online with CoinFlip

You can buy bitcoin with a credit or debit card on the link below! CoinFlip partnered with Simplex in order to offer our customers an online purchasing option with debit or credit card. Buy Bitcoin with Credit or Debit Card
CoinFlip partnered with Simplex in order to offer the buying of Cosmos (ATOM), Binance Coin (BNB), Bitcoin (BTC), Dai (DAI), Dash (DASH), EOS (EOS), Ethereum (ETH), Hedera Hashgraph (HBAR), ICON (ICX), Litecoin (LTC), Qtum (QTUM), TRON (Trx), Stellar Lumen (XLM), Ripple (XRP).
The total fees when buying online are 6.99%.

CoinFlip charges a 2.99% transaction fee.
Simplex charges a 4% transaction fee (min 10$).
Our ATMs also charge a rate of 6.99% above spot price.
You can reach out to Simplex customer support for any questions or concerns regarding a transaction and they will respond in a timely fashion. Their support email is
Simplex is a payment processing company that CoinFlip has chosen to partner with for handling online customer transactions through debit and credit cards.
Visa and Mastercard are accepted.
Simplex offers lightning-fast transactions, often taking only 10-30 minutes in regular circumstances.

CoinFlip Preferred

CoinFlip Preferred is a personalized Cryptocurrency concierge service that allows customers to purchase via bank transfer. CoinFlip Preferred is here to walk you through every step of the Cryptocurrency purchasing process.We pride ourselves on superb, high-touch service at every step. CoinFlip’s team of industry experts will work to source the best prices and answer any questions. Call, chat, or email us today!
To qualify for CoinFlip Preferred, you must be looking to purchase a minimum of 3,000$ worth of Cryptocurrency. From that point, there is a KYC-compliance process that the customer must go through with our team of CoinFlip Preferred experts.
Our fees typically start at 2.99% for the minimum trade size ($2,995). However, fees can drastically decrease for larger trade sizes and for customers with high overall monthly trading volume. We utilize the XBX Tradeblock market price when quoting customers, because it is the most trusted index of exchanges among institutional cryptocurrency traders. The XBX Tradeblock Price Index most accurately portrays the current price of bitcoin in the United States.
CoinFlip Preferred accepts bank transfers.
CoinFlip Preferred can be reached via email at or by phone at (312)-626-4422
Verification will vary depending on if you are a retail investor or an entity, but will require a Government-issued photo identification (Driver's License, Passport, etc.) and a selfie photo with your face and ID for retail investors.
CoinFlip Preferred is able to accommodate the purchase of any special coin or token per requests as well as any coin or token that is sold at our ATMs. Our current ATM cryptocurrency offerings include Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Dash (DASH), TRON (TRX), ChainLink (LINK), Binance Coin (BNB), Stellar Lumens (XLM), USD Coin (USDC).
Our current trading minimum is $2,995, and our maximum is $500,000. We can accommodate larger order sizes for you after you have successfully executed at least 2 trades with us.
CoinFlip Preferred can be reached via email at or by phone at (312)-626-4422

Bitcoin 101

Bitcoin is a decentralized digital currency without a central bank or single administrator. It allows for financial freedom that isn’t reliant or attached to traditional financial institutions or banking systems.
You can buy Bitcoin easily with CoinFlip. To buy Bitcoin with cash, find a nearby CoinFlip Bitcoin ATM and once there, follow the instructions on the screen and after pressing buy, Bitcoin will be sent to your wallet. To buy with bank transfer, start a trade inquiry on CoinFlip Preferred. You can also buy online with a credit or debit card here.
The price of Bitcoin is:
You can find the nearest Bitcoin ATM to you by checking out our ATM locator here: CoinFlip Bitcoin ATM Locator.
Typically, the most common types of wallets that are used are hot wallets. There are various free hot wallet applications you can download onto your smartphone. CoinFlip recommends BRD (for Bitcoin, Ethereum, and ERC20 tokens), LiteWallet (for Litecoin), Dash Wallet (for DASH), Coinomi Wallet (for Binance Coin, and Tron) and Lobstr (for Stellar). You can also send funds directly to exchanges such as Binance, Bittrex, or Poloniex from the ATM.
The bitcoin blockchain is an open, distributed ledger that records the history of any bitcoin transactions between two blockchain addresses.
Bitcoin confirmations are important because they are what allows the blockchain to be unreliant on an administrative entity. A confirmation tells the network that a transaction has gone through and allows transactions to go from one address to another.
Network fees are small fees that incentivize miners to confirm transactions on the network.

Having a problem finding an answer to your problem or need expedited assistance? Feel free to contact us!

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Want to get in contact with us directly? Call us at (773)-800-0106